International Shipping & Delivery Policy
Before we get into more specifics, let us be clear on our International Shipping Terms.
- We are not in business to "PROFIT" from shipping; So SHIPPING IS FREE or INCLUDED on all orders.
- Orders ship directly from the from our International/overseas suppliers/vendors.
- We and our suppliers/vendors, will use its best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our and the Supplier’s/Vendor’s control) can affect these timeframes and the suppliers/vendors cannot guarantee that they will always be met. However, we want to get your orders to you as quickly as humanly possible.
- We process all orders within 2-5 working days after payment has been confirmed.
- Our primary shipping service is Sai Cheng Logistics, NZ Post & Epacket. These take up to 7-21 business days for delivery.
- As soon as we process and ship out your order, an automated email will be sent to you with the Delivery Information & tracking number of your order with further constant tracking & delivery updates till you receive your order
- If you want get your order deliver via EXPRESS DELIVERY** (T&C apply**), then please contact us via email on firstname.lastname@example.org or via CONTACT US tab on our website, before placing your order.
Customs and Duties
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Goslash cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office.
All prices shown on Goslash.co.nz are in NZ dollars. If you need a conversion to your local currency, please refer to http://www.xe.com/currencyconverter/ or a similar website. Exchange rates change every second daily, and goslash.co.nz is not responsible for any loss incurred as a result of currency fluctuation.
Please note we do not charge CREDIT CARD processing fee but your CREDIT CARD processor may or may not charge you a conversion rate fee.